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Shipping Policy

Your FaceCradle store order will be picked, packed and despatched within 2 working days and shipped by air using only reputable and reliable carriers.  Transit time from our warehouse in China is between 9-12 working days.  Under the conditions of COVID-19 this may extend to 20 days.  Add a few days if you live in a remote area, for delays in local customs clearance or due to poor weather conditions. 

Please be sure that someone is at the delivery address you provide during busines hours to avoid your order being returned to sender.  Any damage to the product in transit is covered by us with a replacement unit.  Photographic evidence will be required.  Your pricing does not include local taxes which are unlikely but may apply, when your parcel arrives in your country.   For further information please email us at

Return & Exchange Policy

Your FaceCradle product is shipped in perfect condition and is guaranteed for life against manufacturing or design related fault.  It has been stringently designed, developed and tested to endure all the riggers of typical use.  We know the product works better than any travel pillow. That is why we stand behind FaceCradle and have full confidence in its performance. 

To protect the environment, our policy does not support dumping to landfill or use of additional energies to refund, replace or repair your FaceCradle if the purchaser ordered by mistake or the product was damaged during use.  In the rare case of a manufacturing or design related fault, the product will be replaced including freight.  Hairy Turtle Pty Ltd reserves the right to request the purchaser to return the replaced product wtih the freight cost at the purchasers expense and/or provide photographic evidence of the condition. Any exchange will be authorized at the sole discretion of Hairy Turtle Pty Ltd and will not be unreasonably denied.


Hairy Turtle Pty Ltd are not responsible for delays at customs entry or associated with air freight transit however we do want to ensure you receive your product and enjoy many extended hours of sleep from it.  We are reasonable people and invite you to contact us at further assistance and support or to request a full copy of our policy.

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